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Also, here are answers to a few questions we’ve heard from the community: Why is this taking so long?Roots Web has many terabytes of data uploaded by users across its various features.The site also has hundreds of thousands of lines of code.We have been scanning the data using a variety of tools, and that takes time.We’ve also been examining the code and the underlying systems.Some code is being refurbished, and some will need to be more fully rewritten to add the layers of security needed in this day and age.As we stated before, our first priority is security, and ensuring that every part of Roots Web meets our stringent security standards.Our next priority is getting you, the users of Roots Web and its services, access to your content.

Update: March 6, 2018 We have some good news on our progress to bring Roots Web back online.

We know it may be frustrating, but we are committed to returning data to you in a safe manner. We haven’t found any other problems, but we want to thoroughly update systems to ensure the safety of your information. Ancestry is not going to start charging for Roots Web.

When functionality returns to the site, you will still be able to view content for free.

Mailman is the software which runs the mailing lists.

While the system is down, you will not be able to send or receive email. Update: January 23, 2018 Great news on the progress of getting Roots Web back online.

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