Error validating server certificate

If you have a Digi Cert certificate and you receive this error, troubleshoot the problem using the sections below.

You do not need to install anything on client devices/applications for a Digi Cert SSL Certificate to work properly.

In the tester, an incomplete installation shows multiple certificate files connected by an unbroken blue chain.

Intermediate Certificate Issues (Advanced) If you receive an error using our SSL Certificate tester, you are using a Windows server, and your certificate's issuer is listed as "Digi Cert High Assurance EV CA-3", please see this article for instructions on troubleshooting a SSL installation error.

If using OS X, sometimes it can take up to 10 seconds for authentication to complete.

This can occur if the if the RADIUS certificate, or any certificate in the chain, is configured or CRL or OCSP.

This issue can also occur if the site has a self-signed certificate.

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Internet Explorer 6: "Information you exchange with this site cannot be viewed or changed by others.

Intermediate Certificate Issues The most common cause of a "certificate not trusted" error is that the certificate installation was not properly completed on the server (or servers) hosting the site.

Use our SSL Certificate tester to check for this issue.

The certificate is not trusted because the issuer certificate is unknown." or " an invalid security certificate.

The certificate is not trusted because it is self signed." Browsers are made with a built-in list of trusted certificate providers (like Digi Cert).

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